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Welcome to World Logistics Track’s Refund & Returns page. We aim to make returns and refunds fast, fair, and transparent. Below you’ll find our full policy, step-by-step instructions for filing a refund, examples, and answers to common questions.
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1. Policy overview
World Logistics Track (WLT) offers a 95% refund on payments collected upon arrival of the package. This primarily applies to insurance fees but can include other amounts collected at delivery as described below. A standard 5% administrative adjustment is retained to cover processing and financial transaction costs.
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2. Who is eligible
You are eligible for the 95% refund when ALL of the following are true:
• Payment was collected by World Logistics Track at the time of package being delivered.
• You request a refund within 30 calendar days from the date the payment was collected.
• You provide required documentation (proof of payment/receipt, tracking number, and ID).
• The package and payment status are verified by WLT (tracking and delivery records).
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3. What is refundable
• Insurance fees charged and paid at delivery: 95% refundable.
• Other payments collected at delivery (e.g., COD item price collected by WLT on behalf of seller): 95% refundable, subject to verification and any contractual restrictions between sender and recipient.
• Shipping fees paid at pickup or online in advance are generally not refundable under this policy unless specifically noted or stated in the shipment contract.
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4. Exceptions & non-refundable items
Refunds will not be issued for:
• Fees paid to third parties (customs duties, taxes, third-party services) unless WLT explicitly collected them and the funds are recoverable.
• Claims submitted after 30 days from payment collection (unless exceptional circumstances approved by management).
• Packages where WLT proves the payment was correctly transferred to the sender/merchant per a signed agreement and WLT was acting as an agent.
• Services expressly stated as non-refundable in the shipment contract or invoice.
• Fraudulent claims (will be investigated and denied if substantiated).
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5. How the 95% refund is calculated
Refund = Amount collected at delivery × 95%
Examples:
• If WLT collected $100 at delivery (insurance included): refund = $100 × 0.95 = $95.
• If WLT collected $23.50 at delivery: refund = $23.50 × 0.95 = $22.325 → WLT rounds to the nearest cent → $22.33.
A 5% retention is applied as an administrative fee to cover verification, processing, and transaction costs.
Please follow these steps to submit a refund request:
1. Gather required information
• WLT tracking number
• Delivery date
• Proof of payment/receipt showing amount collected at delivery
• Recipient name and contact details
• Reason for refund (short description)
• Photos or supporting documents if relevant (example: signed delivery receipt)
2. Submit your request
Email: info@premiumpostal.com
3. Confirmation
• You’ll receive an automatic confirmation within 24 hours once your request is submitted.
4. Verification & investigation
• WLT will verify delivery and payment records. We may contact the sender, recipient, or merchant for additional information. Typical verification takes up to 3 business days. Complex cases may take longer.
5. Refund decision & payment
• If approved, a 95% refund will be issued. WLT will contact you to arrange a method (bank transfer or check).
• Refunds are typically disbursed within 7–14 business days after approval
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7. Return shipping & physical returns
• This policy addresses refunds for funds collected at delivery, not the physical return of goods.
• If you need to return a physical item to the sender, please contact the sender/merchant first to arrange a return authorization (RMA). WLT can assist with return shipping for an additional fee or under a return agreement.
• If WLT arranges return shipping and charges are collected at return, those charges may be subject to refund under this policy if collected at delivery upon the return arrival.
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8. Required documentation checklist
When filing, include:
• Tracking number
• Proof of payment (receipt/signed COD slip)
• Delivery confirmation (WLT tracking proof)
• Government ID of payee (if requested)
• Photos or other supporting evidence (if applicable)
Incomplete submissions may delay processing.
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9. Fraud prevention & investigations
WLT takes fraud seriously. We may request additional documentation or proof of identity. False or fraudulent claims will be denied and may be referred to law enforcement. WLT reserves the right to retain the 5% administrative fee if evidence indicates the claim is fraudulent.
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10. Frequently asked questions (FAQ)
Q: I lost my receipt — can I still get a refund?
A: Possibly. Provide the tracking number, recipient name, and any bank/card statement or merchant receipt showing the charge. We’ll attempt to verify via internal records. Missing receipts may delay or limit refund eligibility.
Q: Who receives the refunded money — sender or recipient?
A: Refunds are issued to the party who legitimately paid WLT. If WLT transferred collected funds to the sender/merchant under a contractual arrangement, the refund may require coordination with that seller. WLT will explain the path during investigation.
Q: What if the sender refuses to accept a returned item?
A: That’s a sender–recipient contract issue. WLT can store or return the item per our storage/return policies for an additional fee. Refund eligibility for payments already collected will still be governed by this refund policy.
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If you are unhappy with a refund decision, you may escalate to a supervisor via Escalations are reviewed within 10 business days.
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12. Privacy & data handling
WLT will use the personal information you provide only to verify and process your refund. We retain records in accordance with our Privacy Policy and applicable law. By submitting a refund request you consent to WLT processing the information required to handle the claim
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14. Legal & limitation of liability
This policy is part of WLT’s service terms and does not create additional contractual obligations beyond those specified in shipping contracts. WLT’s liability for refunds is limited to the amount actually collected. WLT is not responsible for consequential damages or indirect losses. This policy is governed by the laws applicable to WLT’s operating jurisdiction.
